Vitsky

Privacy Policy

Information We Collect

When placing an order, we collect: full name, email address, shipping address, and phone number. Payment details are processed directly by our payment processor (Cardcom) and are not stored on our servers.

When contacting us via the contact form, we collect your name, email address, and the content of your message.

How We Use Your Information

Collected information is used solely for the following purposes:

  • Processing and fulfilling orders
  • Shipping products and collecting payment
  • Sending order confirmations and shipping updates
  • Responding to inquiries and requests

We do not sell, trade, or transfer your personal information to any third party.

Analytics and Cookies

With your consent, we use analytics services to understand how visitors use our site: Google Analytics and PostHog. These services set cookies and may record anonymised information about your visit, including pages viewed, clicks, scrolling, and the general flow of your session.

PostHog also captures session recordings — a reconstruction of your on-site activity used to diagnose usability problems. Values you type into forms, including payment, address, and contact fields, are masked before they leave your browser and are never visible in these recordings.

These analytics cookies are only set after you accept them in the cookie banner. If you decline, none of these services are loaded and no analytics data is collected. You can change your choice at any time by clearing your browser’s site data for this site. We do not use advertising or third-party retargeting cookies.

Data Retention

Order data is retained for 7 years in accordance with Israeli bookkeeping law requirements. Data not required by law will be deleted upon your request.

Your Rights

Under the Israeli Privacy Protection Law and GDPR, you have the right to access, rectify, and erase your personal data (subject to legal obligations), as well as the right to data portability.

You also have the right to object to the processing of your data for direct marketing purposes at any time.

Contact for Data Requests

For any privacy-related questions, or to request access, correction, or deletion of your data, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be published on this page.